Privacy Policy
This Privacy Policy explains how máthēsis collects, uses, discloses, and protects the personal information of visitors, students, and customers ("you" or "user") when you use our website, streaming platform, and other services. Please read it carefully. By using our Services you agree to the terms described below.
1. Information We Collect
We collect information you provide directly and information collected automatically.
Information you provide
- Account & Registration: name, email address, phone number, chosen password.
- Payment & Billing: billing name, billing address, and payment tokens or masked card details (we do not store card numbers on our servers; payment processors handle raw card data).
- Profile & Course Data: profile picture, educational background, course enrolment choices.
- Communications: messages you send to us (support requests, emails), and optional feedback or survey responses.
Information collected automatically
- Usage data: pages visited, video watch time, timestamps, IP address (anonymized where required), device type, browser type and settings.
- Cookies & Tracking: cookies and similar technologies to remember preferences, enable login, and analyze traffic. See the Cookies section below for details.
2. How We Use Your Information
- Provide, operate, and maintain the Services (including streaming course videos to paid users).
- Process transactions and send related information, including purchase confirmations and invoices.
- Personalize and improve the Services, recommendations, and content.
- Respond to comments, questions, and provide customer support.
- Send marketing communications where you have consented; you may opt out at any time.
- Detect, investigate, and prevent fraudulent or illegal activity and enforce our terms.
3. Sharing and Disclosure
We may share information with third parties in the following circumstances:
- Service providers: payment processors, hosting and CDNs, analytics providers, email and messaging services, and video streaming services that help us operate the Services.
- Legal reasons: to comply with laws, respond to lawful requests, enforce our policies, or protect rights, safety, or property.
- Business transfers: in connection with a merger, acquisition, or asset sale (you will be notified and given choices when required by law).
4. Cookies & Tracking Technologies
We use cookies, web beacons, local storage, and similar technologies to operate and improve the Services. Cookies may be strictly necessary (login/session), performance (analytics), functional (preferences) or advertising (if applicable). You can control cookie preferences via your browser settings; note this may affect certain features such as autoplay or remembering login state.
5. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. This includes TLS encryption in transit, secure storage practices, and access controls. However, no system is fully secure and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymize the data.
7. Children
Our Services are not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children under that age. If you believe we have, please contact us to request deletion.
9. Your Rights & Choices
Depending on your jurisdiction, you may have rights including:
- Access, correct, or delete your personal information.
- Export a copy of your data (data portability).
- Opt out of marketing communications.
- Object to or restrict certain processing (where applicable).
To exercise these rights, contact us at the details below. We may ask to verify your identity before responding.
10. Third-Party Links & Embedded Content
Our Services may include links to third-party websites or embedded content (for example, YouTube, Vimeo, or third-party payment pages). We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal information.
12. Payment & Streaming Specifics
For paid courses and streaming: we store enrollment records, watch history, and progress to provide a seamless experience. Payment processing is handled by third-party processors (e.g., Stripe, Razorpay); we receive transaction confirmations and masked payment identifiers only. For secure streaming to paid users, we may use DRM/CDN services and may log access IP and device identifiers to enforce licensing (for example, single-device restrictions).
13. Changes to This Policy
We may update this Policy from time to time. When we do, we will revise the Effective Date above. Significant changes will be communicated by posting a notice on the Services or otherwise contacting you.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our practices, please contact:
Email: mathesis.coaching@gmail.com